Our Policies
Cancellation & Rescheduling Policy
We understand that life happens — however, late cancellations and no-shows have a big impact on our small business.
Our policy is as follows:
We require a minimum of 48 hours’ notice to cancel or reschedule your appointment
Cancellations or changes made within 48 hours will result in forfeiture of your deposit
No-shows or same-day cancellations may be charged up to 100% of the service cost
If you are more than 15 minutes late, we may need to shorten or cancel your appointment, and your deposit may be forfeited
Deposits
Deposits are non-refundable, but with sufficient notice, we’re always happy to reschedule your appointment.
To Secure your appointment at Shag Hair, a deposit is required for all bookings.
How deposits work:
Deposits are taken at the time of booking
Deposit amounts vary depending on the service booked
Deposits are deducted from your final total on the day of your appointment
Why we take deposits:
Deposits help protect our stylists’ time and ensure we can continue offering high-quality services to all clients.
Large Appointments & Transformations
For long or high-value services (colour corrections, extensions, major transformations):
A larger deposit may be required
Additional notice may be needed for cancellations
These will be communicated clearly at the time of booking
